Privacy Policy for Petitt Heating & Cooling

This Privacy Policy describes how Petitt Heating & Cooling (“we,” “us,” or “our”) collects, uses, and protects information about you when you visit our website(s) or use our services. By accessing or using our website, you consent to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

• Personal Information: This includes information you provide directly, such as your name, email address, phone number, and other contact details when you fill out forms or interact with our website.

• Automatically Collected Information: We automatically collect certain information about your device and usage of our website, including IP addresses, browser type, pages visited, and the time spent on those pages.

• Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to collect information about your interactions with our website. Cookies are small data files stored on your device that help us improve your experience on our website.

• SMS and Communication Preferences: When you opt in to receive SMS notifications, we collect your phone number and preferences related to these communications.

2. How We Use Your Information

We may use the information we collect for the following purposes:

• To provide, operate, and maintain our website and services

• To improve, personalize, and expand our website and services

• To understand and analyze how you use our website and services

• To communicate with you, including responding to your inquiries and providing customer support

• To send you marketing and promotional communications, including newsletters, based on your preferences

• To send SMS notifications, including billing updates, appointment reminders, dispatch updates, and job completion surveys, if you have opted in

• To comply with legal obligations and resolve any disputes

3. Data Protection and Sharing

We take data protection seriously. We do not sell, trade, or otherwise transfer your personal information to third parties for marketing purposes. We may share your information only in the following circumstances:

• With service providers who help us operate our website and services, subject to strict confidentiality obligations

• When required by law or to comply with legal processes

• To protect the rights, property, or safety of Petitt Heating & Cooling, our users, or others

We are committed to ensuring that your phone number and other personal data remain private and are used solely for providing our services. Your information will never be sold or shared with third parties for marketing purposes.

4. Opt-In and Opt-Out Instructions

We respect your right to control how we communicate with you. If you wish to opt in or opt out of receiving communications from us:

• Verbal Opt-In for SMS Notifications: Customers can opt in to receive SMS notifications (e.g., billing, appointment reminders, dispatch updates, job completion surveys) either in person at our location or during a phone call initiated by the customer. Upon first registration, customers will be asked for their phone number and informed about receiving text messages. They will also be notified of possible message and data rates, variable message frequency, and instructions to text HELP for support or STOP to unsubscribe.

• Email: Click the “unsubscribe” link in any marketing email we send.

• SMS: Reply “STOP” to any text message you receive from us to opt out of future messaging. Reply “HELP” for assistance.

• Cookies: You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of our website.

If you have any trouble opting out, you can also contact us directly at digital@explorehvac.com.

5. Data Collection and Usage for Messaging

We collect phone numbers and other contact details when you opt in to receive SMS or other electronic communications from us. This information is used exclusively to provide service-related messages, appointment confirmations, and important updates regarding Petitt Heating & Cooling services.

• Opt-in data and phone numbers will not be shared with third parties for marketing purposes.

• Message frequency may vary. Carrier and data rates may apply.

• You can opt out of SMS messaging at any time by replying “STOP.”

Opt-In Text at Sign-Up:
By submitting this form and signing up for texts, you consent to receive messages from Petitt Heating & Cooling at the provided number, including messages sent via auto-dialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available). For help, reply HELP. Information will not be shared with third parties for marketing or promotional purposes. Privacy Policy [link] & Terms & Conditions [link].

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to monitor and analyze website traffic, improve the website, and enhance user experience. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.

7. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or method of electronic storage is completely secure.

8. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take immediate steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website and updating the effective date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at digital@explorehvac.com.

For more details on the terms governing your use of our services, please review our Terms and Conditions.